Our foremost consideration is your satisfaction. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or offer a refund.
You must notify us of the issues within 7 days of purchase or within 3 days of delivery, whichever comes first. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an undamaged, unused and sale-able condition. The company will keep 20% of the total amount of the bike. The bike has to have less than 3 km on the odometer in order to refund it.
Please make sure the product is what you're looking for as we will not generally offer refunds for 'change of mind' purchases. We will consider requests for a refund, but please note that we can not cover the shipping costs associated with sending you the item or you returning it to us.
To organize a return, repair or replacement, please call us on 1-800-386-7021 or email email@example.com
Returns - BC E-Bike Rebate Program
We do not accept returns from customers who participate in the BC E-Bike Rebate Program. We cannot provide you with a cash, debit refund, credit card refund, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an E-Bike is final.
Exchanges - BC E-Bike Rebate Program
If you are a customer who participated in the BC E-Bike Rebate Program and your E-Bike is in some way defective, it may only be exchanged for another E-Bike of equal value (same cost/price) or higher.
If you have any concerns or questions regarding your new e-bike or accessory we encourage you to call us and we will do our best to help out.