Our foremost consideration is your satisfaction. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or offer a refund.
You must notify us of the issues within 7 days of purchase or within 3 days of delivery, whichever comes first. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an undamaged, unused and sale-able condition. The company will keep 20% of the total amount of the bike. The bike has to have less than 3 km on the odometer in order to refund it.
Please make sure the product is what you're looking for as we will not generally offer refunds for 'change of mind' purchases. We will consider requests for a refund, but please note that we can not cover the shipping costs associated with sending you the item or you returning it to us.
To organize a return, repair or replacement, please call us on 1-800-386-7021 or email sales@northebike.com
If you have any concerns or questions regarding your new e-bike or accessory we encourage you to call us and we will do our best to help out.