We do NOT offer any returns or refunds when purchasing from NorthEBike. If your item is faulty upon receipt or is not as described, we will gladly exchange the item. If you have any questions please give us a call. 

Thank you for your understanding!

Returns - BC E-Bike Rebate Program

We do not accept returns from customers who participate in the BC E-Bike Rebate Program. We cannot provide you with a cash, debit refund, credit card refund, cash equivalent gift card or merchandise                         credit. Please make sure your decision to purchase an E-Bike is final.

Exchanges - BC E-Bike Rebate Program

If you are a customer who participated in the BC E-Bike Rebate Program and your E-Bike is in some way defective, it may only be exchanged for another E-Bike of equal value (same cost/price) or higher.

If you have any concerns or questions regarding your new e-bike or accessory we encourage you to call us and we will do our best to help out.